Effective Date: 08/01/2025

Note: This is a general template for informational purposes and not legal advice. Edit to reflect your actual practices and have counsel review before publishing.

1) Who we are

Norra Sol, LLC (“Norra Sol,” “we,” “us,” or “our”).
Website: https://norrasol.com/
Contact: hello@norrasol.com

Who We Are at Norra Sol, LLC: Company & Contact Info

This Privacy Policy explains how we collect, use, disclose, and protect information from visitors to our website, prospects who submit forms, and newsletter subscribers. It does not cover employees, contractors, or client data processed under a separate agreement.

3) Information we collect

• Information you provide: name, email, phone, company, job title, message content, and any files you upload via forms or email; newsletter preferences.
• Information collected automatically: IP address, device and browser information, pages viewed, referring/exit pages, timestamps, and approximate location derived from IP. We use cookies, pixels, and similar technologies for analytics and site performance.
• Information from third parties: if you interact with us on social platforms or via ad/analytics partners, we may receive limited engagement or campaign metrics.

4) How we use information

• Provide, operate, maintain, and secure the site.
• Respond to inquiries and provide customer support.
• Send administrative messages and marketing communications (you can opt out anytime).
• Analyze site performance and improve content and services.
• Enforce terms, prevent fraud, and comply with legal obligations.

5) Legal bases for processing (EU/UK visitors)

Where GDPR applies, we rely on consent, legitimate interests (e.g., to secure and improve our site and market our services), contract, and legal obligations as applicable.

6) How we share information

We may share personal information with:

• Service providers/Processors (hosting, analytics, email delivery, CRM, cloud storage, security) under contracts requiring them to use data only on our instructions.
• Professional advisors (legal, accounting) and authorities where required by law.
• Business transfers related to a merger, acquisition, financing, or sale of assets.
• Aggregated/De‑identified data that does not identify you.

Sales/Sharing for targeted advertising: [We do not sell personal information or share it for cross‑context behavioral advertising. If this changes, we will update this notice.] (edit to reflect your practice)

7) Cookies and tracking

We use cookies and similar technologies to keep the site working and to understand usage. You can control cookies through your browser settings and, where available, via on‑site preferences. To opt out of certain analytics, consult the provider’s opt‑out tools. Disabling cookies may affect some features.

8) Data retention

We retain personal information only as long as necessary for the purposes described above, including to meet legal, accounting, or reporting requirements. Typical ranges: inquiry records ~24 months; analytics event data per provider defaults; email marketing data until you unsubscribe or your address bounces.

9) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure.

10) Children’s privacy

Our site is not intended for children under 13 (or under 16 in the EU/UK). We do not knowingly collect personal information from children.

11) International data transfers

If you access the site from outside the United States, your information may be processed in the U.S. We implement appropriate safeguards where required by law.

12) Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to object or restrict certain processing. You may also have rights to opt out of targeted advertising or profiling. To exercise a right, contact us at hello@norrasol.com. We will verify your request as required by law.

Email marketing: You can unsubscribe via the link in our emails or by contacting us.

Do Not Track: Our site does not respond to DNT signals.

13) Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Effective Date.”

14) Contact

Questions or requests? Contact us at hello@norrasol.com.

California addendum

• Notice at collection: We collect identifiers (name, email), internet activity (usage data), and approximate geolocation (from IP).
• Sensitive personal information: We do not intentionally collect sensitive personal information via the site.
• Rights: California residents may request access, deletion, correction, and portability; and may opt out of sales/sharing. We do not sell/share personal information as defined by California law.
• Non‑discrimination: We will not discriminate against you for exercising your rights.

EU/UK addendum (if applicable)

• Controller: Norra Sol, LLC.
• Legal bases: See Section 5.
• Complaints: You may lodge a complaint with your local supervisory authority.